We stand behind our work. Our refund policy is designed to protect you while ensuring we deliver real results through technical excellence and transparent guarantees.
✅ What We Guarantee
We guarantee only what's under our full control—the technical setup, system configuration, and automation of your business processes.
⚙️ System Setup
- Full AI system configuration & launch
- Automated lead processing (WhatsApp, Email, SMS, CRM)
- Working sales funnel with ad accounts
- Personalized AI conversation scripts
⚡ Performance Standards
- AI bot response time ≤ 10 seconds
- 100% automation uptime monitoring
- Real-time lead tracking in CRM
- System security & data protection
❌ What We Don't Guarantee
These factors depend on external conditions beyond our control—your market, product, ad budget, and business decisions.
📊 External Dependencies
- Sales volume or conversion rates – depends on your product quality, pricing, and market demand
- Ad campaign ROI – depends on your budget allocation, audience targeting, and market competition
- Lead volume from paid ads – depends on ad spend, niche saturation, and seasonal trends
- Your ability to implement recommendations – success requires your active participation
- Third-party platform stability – Facebook, Google, Stripe uptime is not our responsibility
💰 Refund Conditions
We offer a 30-day satisfaction guarantee with clear conditions to protect both of us.
🛡️ When You Qualify for a Refund
A full refund is available only if:
- The AI system failed to launch due to technical issues on our side
- We were unable to set up your ad funnel (Facebook, Google, YouTube Ads)
- Automation is not processing leads after 48 hours of setup
- You complete the entire onboarding process without any technical success
⚠️ When Refunds Are NOT Available
- You didn't follow our setup recommendations or guidelines
- You didn't allocate budget to test the ad funnel
- Low lead volume is due to weak market demand or poor product-market fit
- You requested a refund after 30 days have passed
- The system is working, but you chose not to implement it
📈 How We Measure Success (KPIs)
To ensure fairness and transparency, we track these metrics throughout your first month:
Technical KPIs (Guaranteed)
- ✅ AI Response Speed ≤ 10 seconds per lead
- ✅ System Uptime 99%+ availability
- ✅ Lead Processing 100% automation rate
- ✅ CRM Integration Real-time sync
Business KPIs (Depends on You)
- 📊 Lead Generation Target: 30+ leads/month
- 📊 Ad Funnel Performance Tracked in Facebook/Google
- 📊 Conversion Rate Depends on your follow-up
- 📊 Sales Closed Depends on your sales skill
If technical KPIs aren't met → We fix it or refund
If business KPIs aren't met → We optimize for free
🔄 Refund Process
1️⃣ You Request Refund (Day 1-30)
Email audit@zahavi.automation with:
- Your contract/agreement reference
- Specific issues with the system
- Screenshots or error logs
2️⃣ We Investigate (24-48 hours)
We analyze the issue:
- Check system logs for technical errors
- Review your implementation steps
- Identify root cause (technical vs. user-side)
3️⃣ We Offer Solutions
We have 3 options (in order of preference):
- Fix it for free – We rebuild or optimize your system at no cost
- Free support month – Get 1 month of premium support & optimization
- Service credit – Use your payment as credit for future services
- Full refund – Only if the system truly cannot be fixed
4️⃣ Refund Issued (5-7 business days)
Once approved, refunds are processed to your original payment method within 5-7 business days.
🚀 Better Than Refunds: Alternatives We Prefer
Instead of a refund, we'd rather fix the problem. Here's what we can do:
🔧 Free Rebuilding
We completely rebuild or optimize your system at no additional cost.
Most effective solution
📞 Support Month
Get 1 month of daily optimization, debugging, and strategy calls.
Builds real expertise
💳 Service Credit
Use your payment as credit for additional services or modules.
Expands your system
💰 Full Refund
If nothing works, we refund 100% of your payment.
Last resort only
⚖️ Special Conditions
Extended Services (Monthly Retainer)
For ongoing $5,000+ monthly contracts, the first month includes a 30-day guarantee. After that, monthly fees are non-refundable but include optimization and support.
Partial Implementation
If you request a refund after we've completed 70%+ of setup, we may offer a pro-rated refund (e.g., 50% back) instead of full refund.
Your Responsibilities
To qualify for support and refund eligibility, you must:
- Respond to setup requests within 24-48 hours
- Provide accurate business & account information
- Grant necessary access (view-only, no billing permissions)
- Follow our setup recommendations
- Test the system before requesting refund